Refund policy

Please note that we cannot accept returns for personal reasons.

In the case of defective products, we will confirm the defective product with the attached photo in the email sent within 7 days after arrival and then respond by returning the defective product.

*If you do not receive a reply within 3 business days, please contact us again.

Please make sure that you can receive emails from the following domains, as emails may not be delivered properly due to spam restrictions caused by domain restrictions.

info@apatreshop.com

・Depending on the email service, email software, antivirus software, etc., it may be recognized as spam and not delivered correctly.

(Especially for users who use free email services such as Hotmail)

In that case, please check your spam folder or check the settings of your service or software.

*Please note that we cannot accept defective products that meet the following conditions.

・Products that have been in stock for more than 7 days

・Used products

・Excluding defective products if the delivery address is different from the orderer

The procedure is as follows.

1: Please send the following information by email within 7 days of receiving the product.

・Name
・Home address
・Email
・Product name and number
・Defective part (please provide a photo of any damage)
・Order number (listed in the order confirmation email sent to you)
2: Once we receive your email, we will guide you through the refund procedure.